Position Title: Housing Case Manager
Reports To: Director of Residential Services
Hours: 2nd shift, 40 hours per week (10:30 am- 7:00 pm)
Salary: $30,000-35,000 annually



Family Abuse Services is seeking a Full-time Housing Case Manager. The Housing Case Manager will work closely with the Intake Specialist and the Director of Residential Services in creating, implementing and maintaining case management services for our shelter residents and crisis callers. This position will be responsible for case management services for shelter and transitional housing clients. In addition, residential staff are responsible for providing emotional support and personal advocacy for shelter residents.

Family Abuse Services of Alamance County, located within the Family Justice Center, is tasked with planning and coordinating domestic and intimate partner violence services and prevention education across Alamance County, North Carolina.


For more information about Family Abuse Services of Alamance County, please visit: https://www.familyabuseservices.org/

To Apply: email resume and cover letter to cwatlington@familyabuseservices.org 



Education and Experience:

  • B.A. or B.S. in related field and/or 3 years experience providing victim advocacy or case management services

Knowledge, Skills, and Abilities:

  • Ability to work independently with moderate supervision using problem-solving skills

  • Excellent written and verbal communications and working knowledge of basic applicable technology

  • Demonstrated skills in working in a team

  • Ability to work with and build relationships with a diverse population of people from diverse work settings

  • Commitment to issues of diversity, intersection of oppression, and the development of culturally relevant programs to ALL victims. Applicant should assist victims without regard to race, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, military/veteran status, citizenship status, religion or political affiliation, past convictions or incarceration, prior psychiatric treatment, or any other status protected by federal or state law, local ordinance or Executive Orders.



  • Maintain a case load of up to 15 clients at a time.

  • Case management will focus on client driven goal setting, referrals, and advocacy for the following:
    o Meeting basic needs such as food and clothing
    o Housing case management
    o Mental health referrals
    o Physical health referrals
    o Legal services referrals
    o Job counseling and placement
    o Budgeting
    o Parenting and child resources

  • Housing: the case manager will identify housing opportunities for residents and assist clients with completing the VI-SPDAT and income verification, obtaining identification documents, planning for high-barrier clients, and assist the Director of Residential Services in creating relationships with landlords.

  • Advocate for residents with outside agencies and institutions.

  • Create and update client records and input data on Osnium database and update client file.

  • Answer crisis calls and LAP calls during evening hours and enter data in Osnium database. 

  • Maintain security of shelter and residents. Sustain confidentiality of shelter location and residents identities. 

  • Perform all other duties as assigned by the Director of Residential Services.

Family Abuse Services of Alamance County is Funded By: 

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